Hi All,
In GRC 10 when creating an access request, user will have an option to add ROLES and SYSTEMS. Here what is happening is if i add System line item, workflows are not working even though i have routing rule for system line items separately. I have tried in different ways and none worked out so far.
Has anyone implemented workflows having both ROLES and SYSTEM lineitems together and were succesful ?
What is the best practise while creating an access request? Just adding roles or both roles and System lineitems together?
Is there any option to remove SYSTEM option from ADD button available on access request screen ?
Things i have tried and one more consultant on this forum also had the same issue. Still couldn't crack solution for this 
1. If you add both role and system as line item in access request, both has to have the approvers defined (custom agent or standard agent) otherwise the request goes to "Approver Missing" path
2. If you add approver to the system line item and when it is approved the whole request moves to next stage (it doesnt wait for the role line items to be approved)
3. Even if you add a routing rule to split the system line items from the request, the whole request is getting routed to the detour path
So in essence if you mix system and role in the line items, the system takes precedence and the whole request follows suit.
Experts please share your suggestions or ideas to make this work.
Thanks a lot in advance.
Regards,
Padmavathi.