Dear Experts:
One question: Access Request Creation: As per current MSMP settings we have; escalation after 4 days for the role owners. Our roles have no alternate approvers - so, I am sending the escalation requests to the same role owners again. (GRAC_MSMP_ROLEOWNER_AGENT) - If I use GRAC_AR_ROLE_ALT_APPR agent - it takes escape route. (Message: Approver not found; Applied Escape route)
Issue: NOW, if a request is created for 3 roles and 2 of them has approved before escalation and one is still pending, - after escalation, the request goes to all 3 of them again - instead of PENDING approver only. So, all the role owners have to approve the same request again - which is double work for them.
What agent should I use in MSMP? Any idea? OR - what should I be doing to send the escalations to the remaining approvers only??
Please advise.
Regards
Ashish