Does anyone know what we are missing?
Created BRF-Plus Agent Rule for our role approvers, in BRF-Plus we are able to simulate our Rule and get the correct UserID approvers but when we add this Agent Rule into the workflow, when the request enters this stage the request just stops. Without errors. There is no error, (not even an error for No Approver found) the request just stops without any error listed in the Audit Log. The request cannot be opened even in Administrative mode.
Since the Agent Rule simulation is working, we think there is an issue with adding this Agent Rule into the workflow. When our Agent Rule was failing simulation we did get an Approver Not Found error message on the workflow. Now there is no Approver Not Found message but no approver can enter this request when it enters this stage.
Here is our Agent Rule
· Business Process from Request, Functional Area from Request, System and Role from line
· We have our role approver listed as UserID and Recipent
Any idea what we might have missed?
2: Maintain Rules
We added the Rule ID (long number of Function), Rule Description, Rule Type as BRFPlus Flat Rule (line by line), Agent Rule
3: Maintain Agent
We added this with an Agent ID, Agent Name, Agent Type: GRC API Rules, Agent Purpose: Approval, Agent Rule (that long number of Function)
5: Maintain Path
This agent rule is in the second stage for a path. (The request enters the path and passes through first stage Manager fine so Initiator and Routing Rules are fine.)
The Agent ID is showing up in the Agent ID column. Every column that the first stage has filled out, has something on this stage. Therefore we assume nothing is missing from the stage set up.