Hi All,
We are facing the issue with password self service on GRC 5.3.(530.700 SP19)
When user provides the username , password is being reset on two of the back end systems and not working on one of the systems.
Password reset is working for NON-PRD and failing for PRD.
Error : Unable to reset password in the following systems.
I have gone through few of the SCN links and searched the AE logs for error code,
Below is the error I could find in the logs,
ERROR PasswordResetDAO.java@703:resetPassword() : Password reset failed: Change not allowed(404).
This error is not found in the SAP note 1700230 - PSS: Unable to reset password in the following system(s): <system name>
The current configuration is using SAPHR as authentication system and user id as User authentication(end user verification not checked).
I am from Basis team and I could see that the connectors from CUP are working fine.
Could you please advise how could we fix this issue.
Let me know if I could provide more details.
Thanks in advance.
Regards,
Pradeep